Frequently Asked Questions
Q: What services does Hems To Help Cleaning Service offer? A: We provide light cleaning services like dusting, mopping, and vacuuming. Contact us for customized cleaning to meet your specific needs. For questions or scheduling, feel free to reach out—we're here to help!
Q: How can I request a cleaning service? A: You can easily request a cleaning service after you have completed a client assessment by contacting us through our website, phone, or email. We'll be happy to discuss your needs and schedule a convenient time for the cleaning.
Q: Â Do I need to provide cleaning supplies and equipment? A: No, you don't have to worry about that. We bring our own cleaning supplies and equipment. However, if you have specific products or equipment, you'd like us to use, feel free to let us know, and we'll accommodate your request.
Q: Â What areas do you serve? A: We currently serve Wake, Johnston, and Franklin counties. If you're unsure whether we cover your location, feel free to reach out to us.
Q: Â Are your cleaning products environmentally friendly? A: Yes, we prioritize using eco-friendly and non-toxic cleaning products to ensure a safe and healthy environment for our clients, their families, and our team.
Q: Â Can I trust your cleaning team in my home or office? A: Absolutely. Our cleaning team members undergo thorough screenings and training to provide you with reliable and trustworthy service. We value your trust and take every measure to ensure the security of your property.
Q: Â What if I need to reschedule or cancel a cleaning appointment? A:Â If you need to reschedule or cancel a cleaning appointment, simply visit our website or email us at least 24 hours in advance.
Q:  How do I pay for the cleaning service? A: Free cleaning services are available for qualified seniors. However, we accept various donations. Your generosity supports our mission of providing cleaning services to those in need. If you'd like to support our mission, click the orange donation button.
Q: Â Can I request a one-time cleaning, or do you offer recurring services? A: We offer both one-time and recurring cleaning services, depending on your preferences and needs.
Q: Â Do you offer any additional services beyond cleaning? A: Currently, our focus is on providing cleaning services, but please let us know if you have any specific requests.
Q: Â Do you provide pet cleanup services as part of your cleaning service? A: We currently do not include pet cleanup services as part of our complimentary cleaning for seniors.
Q: Â Is Hems To Help Cleaning Service insured and bonded? A: We are fully insured and bonded to ensure the safety of our clients and our team members.